Returns & Exchanges
At LELET NY, we want you to be completely satisfied with your luxury hair accessories. If your order isn't perfect, we accept returns on unworn, original-condition items within 14 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.
Pack with Care
Place your items in their original designer packaging and secure them in a sturdy shipping box to ensure they are protected during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.
Drop Off and Track
Deliver your package to the designated carrier location; once received and inspected at our studio, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing